{"id":1284,"date":"2026-03-19T13:00:52","date_gmt":"2026-03-19T13:00:52","guid":{"rendered":"https:\/\/rentelmedano.es\/terms-and-conditions\/"},"modified":"2026-04-06T12:39:31","modified_gmt":"2026-04-06T12:39:31","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/rentelmedano.es\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

TERMS AND CONDITIONS OF USE<\/b><\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>

Rent el M\u00e9dano \u2013 Alessandro Pasetto<\/b><\/p>\n

Tax ID: X7836043N
\nAddress: Calle Alemania 16, 38612 Granadilla de Abona, Santa Cruz de Tenerife
\nEmail: info@rentelmedano.es
\nPhone: +34 660 58 67 17<\/p>\n

1. PURPOSE<\/b><\/p>\n

This document governs the terms of use of the website and the contracting of the services offered by Rent el M\u00e9dano<\/b> (hereinafter, \u201cthe company\u201d), related to the rental of goods (vehicles, equipment, or other services offered).<\/p>\n

Access to and use of this website implies the user\u2019s express acceptance of these terms.<\/p>\n

2. USER IDENTIFICATION<\/b><\/p>\n

The user declares that they are of legal age and have the legal capacity to contract the services offered. They also undertake to provide truthful information in the forms. <\/p>\n

3. SERVICES OFFERED<\/b><\/p>\n

The company offers rental services subject to availability and the specific terms indicated for each product or service.<\/p>\n

Features, prices, and terms may be changed without prior notice, always respecting reservations already confirmed.<\/p>\n

4. BOOKING PROCESS<\/b><\/p>\n

The booking process includes:<\/p>\n

    \n
  1. Selecting the service<\/li>\n
  2. Entering personal details<\/li>\n
  3. Confirming the terms and conditions<\/li>\n
  4. Payment (if applicable)<\/li>\n
  5. Receiving confirmation by email<\/li>\n<\/ol>\n

    The customer must expressly accept these Terms and Conditions by ticking a checkbox before completing the booking.<\/p>\n

    5. PRICES AND PAYMENTS<\/b><\/p>\n

      \n
    • All prices are shown in euros (\u20ac) and include applicable taxes.<\/li>\n
    • Payment may be made using the methods available on the website.<\/li>\n
    • The company reserves the right to change prices without prior notice.<\/li>\n<\/ul>\n

      6. CUSTOMER OBLIGATIONS<\/b><\/p>\n

      The customer undertakes to:<\/p>\n

        \n
      • Use the rented item responsibly<\/li>\n
      • Comply with applicable regulations<\/li>\n
      • Return the product in the same condition as it was delivered<\/li>\n
      • Assume responsibility for damage or loss<\/li>\n<\/ul>\n

        7. LIABILITY<\/b><\/p>\n

        The company will not be liable for:<\/p>\n

          \n
        • Improper use of the rented product<\/li>\n
        • Damage resulting from the customer\u2019s negligence<\/li>\n
        • Force majeure circumstances<\/li>\n<\/ul>\n

          CANCELLATION, REFUND AND WITHDRAWAL POLICY<\/b><\/p>\n

          8. CANCELLATION POLICY<\/b><\/p>\n

            \n
          • No-show: no right to a refund<\/li>\n<\/ul>\n

            9. RETURN POLICY<\/b><\/p>\n

            The customer must return the item:<\/p>\n

              \n
            • On the agreed date and time<\/li>\n
            • In the same condition as when delivered<\/li>\n<\/ul>\n

              In case of delay or damage:<\/p>\n

                \n
              • Additional charges may apply<\/li>\n
              • The insurance deposit will be deducted (excess of \u20ac400)<\/li>\n<\/ul>\n

                10. RIGHT OF WITHDRAWAL<\/b><\/p>\n

                In accordance with European regulations (Directive 2011\/83\/EU):<\/p>\n

                The customer has 14 calendar days<\/b> to withdraw from the contract, unless:<\/p>\n

                  \n
                • The service has been fully performed<\/li>\n
                • It concerns services with a specific date (e.g., rentals on specific dates)<\/li>\n<\/ul>\n

                  To exercise the right of withdrawal, you must send a request to:
                  \n\ud83d\udce7<\/span> info@rentelmedano.es<\/p>\n

                  Including:<\/p>\n

                    \n
                  • Full name<\/li>\n
                  • Booking number<\/li>\n
                  • Service date<\/li>\n<\/ul>\n

                    11. DATA PROTECTION<\/b><\/p>\n

                    Personal data will be processed in accordance with Regulation (EU) 2016\/679 (GDPR).<\/p>\n

                    Purpose:<\/p>\n

                      \n
                    • Booking management<\/li>\n
                    • Customer service<\/li>\n
                    • Legal obligations<\/li>\n<\/ul>\n

                      The user may exercise their rights of access, rectification, or erasure by sending an email to:
                      \n\ud83d\udce7<\/span> info@rentelmedano.es<\/p>\n

                      12. INTELLECTUAL PROPERTY<\/b><\/p>\n

                      All website content (texts, images, logos) is the property of the company or is licensed, and its reproduction without authorization is prohibited.<\/p>\n

                      13. APPLICABLE LAW<\/b><\/p>\n

                      These terms are governed by Spanish law.<\/p>\n

                      For any dispute, the parties submit to the courts of Santa Cruz de Tenerife<\/b>, unless otherwise provided by law.<\/p>\n

                      14. EXPRESS ACCEPTANCE<\/b><\/p>\n

                      The user declares that they have read and expressly accepted these Terms and Conditions before contracting any service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1284","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and conditions - Rent el Medano<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rentelmedano.es\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - Rent el Medano\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rentelmedano.es\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Rent el Medano\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-06T12:39:31+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rentelmedano.es\/en\/terms-and-conditions\/\",\"url\":\"https:\/\/rentelmedano.es\/en\/terms-and-conditions\/\",\"name\":\"Terms and conditions - 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